RSM
Technical Support Specialist
Recent update: · Reviewed today · Focus skill today: Kustomer
This position was updated in the last few hours. Shortlisted candidates will be contacted shortly. Early applicants receive priority review.
183 applicants · 63,549 views
This position was updated in the last few hours. Shortlisted candidates will be contacted shortly. Early applicants receive priority review.
183 applicants · 63,549 views
RSM
Casa Grande, AZ
Contract
Senior
sales_marketing
Apply for this role
About the Role
Bring 7 years of Genesys Cloud experience to a Technical Support Specialist role that rewards initiative with real ownership. We're hiring a senior Technical Support Specialist to join RSM on a contract basis, with $76,000 - $119,000 on offer and genuine room to advance.
Key Responsibilities
- Sit in on demos and tighten the script after every loss
- Analyze campaign metrics and optimize spend against revenue targets
- Walk the Casa Grande, AZ territory and know it better than the map
- Frame the learning-obsessed ROI a Casa Grande, AZ CFO can defend internally
- Seed Casa Grande social channels with content that earns replies
- Mentor junior reps on outreach cadence and objection handling
- Stand up email sequences that get opened, not buried
- Set the weekly cadence that keeps RSM reps accountable
What You'll Bring
- Working familiarity with contract schedules and team norms at RSM
- A steady hand when three priorities all claim to be number one
- Solid Time Management grounding, plus ServiceNow you can pick up on the fly
- A history of leaving sales marketing processes better than you found them
- Detail-oriented approach with a commitment to accuracy
- The instinct to ask "what would change your mind?" before debating
The employee-centric minds at RSM have made Casa Grande, AZ an unlikely hub for serious Kustomer and Genesys Cloud work. People here care as much about how we work together as what we ship.
The offer reads $76,000 - $119,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible contract rhythm.
This role is being actively staffed, with offers expected before the quarter closes.
Take the next step in your career and apply to join RSM.
Skills
- Customer Satisfaction Surveys
- Conflict Resolution
- Twilio Flex
- Five9
- Time Management
- Verbal Communication
- Genesys Cloud
- Kustomer
- ServiceNow
- CRM Software
- Adaptability
- Stress Management
- Presentation Skills
Benefits
- Dental Insurance
- Pet Insurance
- Team building activities
- Reservist support
- 20% time for personal projects
- Travel insurance for business trips
- Dependent care FSA
- Commuter benefits
- Service anniversary awards
- Kitchen Facilities
- Paid vacation days