Technical Support Specialist
This position was updated in the last few hours. This posting was re-published to reach more applicants. New interviews are being scheduled now.
132 applicants · 59,970 views
About the Role
Quota is the floor here, not the goal, and Integrated Health Solutions's mid-level Technical Support Specialist is expected to leave it far behind. Come own your work at Integrated Health Solutions: $54,000 - $79,000, a supportive team, and 4 years of SLA Management put to good use.
Key Responsibilities
- Sniff out the Process Improvement gap that's leaking deals at handoff
- Run the mid-level account like it's the only one that matters
- Seed Tyler social channels with content that earns replies
- Maintain accurate records in the CRM and forecast monthly bookings
- Feed sales the Twilio Flex signals that say a buyer is ready now
- Manage event sponsorships and lead-capture programs across Tyler, TX
What You'll Bring
- At least 5 years of standing behind your own estimates
- A solid foundation in Churn Reduction, refined over 4+ years
- Professionalism, integrity, and discretion with sensitive information
- The judgment to distinguish a fire drill from an actual fire
- Familiarity with Integrated Health Solutions-scale workflows, or the appetite to reach them
- Bachelor's degree in a related field, or equivalent practical experience
- Comfortable owning projects from concept through delivery
Anchored in Tyler, TX, Integrated Health Solutions designs the kind of proudly-nerdy systems that sales marketing teams quietly depend on every single day. Mistakes get dissected for lessons at Integrated Health Solutions, never weaponized in your next review.
Land here and your reward starts at $54,000 - $79,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.
This is an open, funded role that we intend to fill in the coming weeks.
Interested? click apply and tell us why you're the right person for this role.
Skills
- Churn Reduction
- Verbal Communication
- Talkdesk
- SLA Management
- Upselling
- Live Chat Support
- Twilio Flex
- Multitasking
- Resilience
- Process Improvement
- Omnichannel Support
Benefits
- Commission structure
- Bring Your Dog to Work
- Mentorship programs
- Hybrid work schedule
- Headspace or Calm subscription
- Home office stipend
- Acupuncture coverage