Technical Support Specialist

About the Role

The brands that win in CA obsess over SLA Management, and Energy Systems Corp is staffing this Technical Support Specialist role to do exactly that. Cut to the chase and you get $69,000 - $104,000, a sales marketing mandate, and Energy Systems Corp colleagues who treat ownership as the default.

Key Responsibilities

• Talk numbers with finance, then talk vision with prospects
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Position Energy Systems Corp against competitors with clear, differentiated value props
• Feed sales the Email Support signals that say a buyer is ready now
• Turn a $69,000 - $104,000 budget into measurable deeply collaborative growth
• Trade weekly notes with product on what Fresno buyers keep requesting
• Push Salesforce Service Cloud adoption so the CA team stops flying blind

What You'll Bring

• A track record of feedback-driven delivery in a full-time structure
• The kind of reliability that earns you the hard assignments
• Demonstrated calm when a Fresno, CA client changes scope mid-stream
• Ability to thrive both independently and as part of a tight-knit team
• A portfolio or work samples that demonstrate your sales marketing expertise

Growing steadily over 4 years, Energy Systems Corp now leads proudly-imperfect innovation in the sales marketing market. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

We answer the money question first with $69,000 - $104,000, then keep going with growth budgets, mentorship, and a flexible full-time schedule.

We are prioritizing Ticket Management talent right now and reviewing resumes as they arrive.

If this sounds like the right fit, we would love to receive your resume.

Skills

• Salesforce Service Cloud
• Email Support
• SLA Management
• Customer Retention
• Problem Solving
• Call Center Operations
• HubSpot Service Hub
• Ticket Management
• Interpersonal Skills
• Cultural Awareness
• Multitasking

Benefits

• Wellness program and challenges
• Cell phone plan discounts
• Comprehensive health insurance
• Housing Allowance
• Green card sponsorship
• Travel opportunities
• Compressed Workweek
• Peer-to-peer recognition
• Travel Allowance