Senior Operations Manager
This vacancy was reviewed once more recently. This posting was re-published to reach more applicants.
146 applicants · 45,846 views
About the Role
When a Senior Operations Manager seat opens at Mass General Brigham, it's because we trust someone new to own Delegation from week one in Augusta. Take ownership, lean on your 7 years of Organization, and earn $80,000 - $127,000 as part of a team that grows with you.
Key Responsibilities
- Own assigned projects from kickoff through final delivery
- Question the brief when the brief doesn't match reality
- Sense when an Augusta relationship needs a call, not an email
- Leave every general system a little better than you found it
- Close the loop on every Augusta request you touch
- Read the room and adjust how you pitch Delegation to each audience
- Hold Augusta vendors to the standard we promised our users
- Resolve customer concerns with patience and a focus on outcomes
What You'll Bring
- The self-awareness to know which problems are yours to solve
- Fluency across Empathy and Networking, with strong opinions on both
- Self-motivated and able to work independently with minimal oversight
- 7 years of learning when to trust the process and when to break it
Mass General Brigham exists to solve hard general problems with a growth-minded approach and an Augusta, GA-rooted culture. The Mass General Brigham promise is plain: clear expectations, real autonomy, and zero surprise reviews.
What we put on the table: $80,000 - $127,000, coaching for your Customer Service, benefits worth having, and freedom to grow at your own pace.
Hot off the queue today, Mass General Brigham wants to hear from you this week.
Ready for a new challenge? our general team is waiting for your application.
Skills
- Delegation
- Creativity
- Collaboration
- Negotiation
- Customer Service
- Organization
- Flexibility
- Active Listening
- Empathy
- Multitasking
- Work Ethic
- Leadership
- Networking
- People Management
Benefits
- Casual dress code
- Adoption Leave
- Paternity Leave
- Flexible Hours
- Community service opportunities
- Industry membership dues
- Life Insurance
- Nap Pods
- Health coaching
- Employer pension contributions
- Bring Your Dog to Work
- Employee Stock Purchase Plan
- Home office stipend
- Game room and recreation space