Senior Customer Service Representative
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205 applicants · 85,987 views
About the Role
Selling Community Impact Foundation's product is easy once you believe in it; the harder part of this Senior Customer Service Representative job is scaling what already works. Strip away the buzzwords and here's the deal — $73,000 - $105,000, remote hours, and a sales marketing team at Community Impact Foundation that actually hands you the keys.
Key Responsibilities
- Forecast demand and align marketing investment with sales objectives
- Pair Net Promoter Score insight with gut feel to rank the hottest leads
- Read the room on every senior call and adjust the close
- Represent Community Impact Foundation at trade shows, conferences, and local networking events
- Carry the booth conversation past small talk into next steps
What You'll Bring
- The grit to debug at 4pm on a Friday without complaint
- Authorized to work in the United States without sponsorship
- 6 years of learning when to trust the process and when to break it
- Working familiarity with remote schedules and team norms at Community Impact Foundation
- The reflex to surface risk before it surfaces itself
- A bias toward asking the dumb question before the expensive mistake
At Community Impact Foundation, a generously-mentoring team in Corpus Christi, TX has spent years proving that Zendesk and Customer Success belong in the same conversation. Every Senior Customer Service Representative at Community Impact Foundation owns an outcome, not just a checklist of tasks.
We pair $73,000 - $105,000 with a seasoned mentor, so your Ticket Management sharpens fast while the benefits quietly take care of everything else.
We are meeting Senior Customer Service Representative candidates now and moving qualified ones forward fast.
Don't let an employee-centric Senior Customer Service Representative opening in Corpus Christi become the one that got away.
Skills
- Customer Success
- Troubleshooting
- Customer Retention
- Ticket Management
- Customer Journey Mapping
- Net Promoter Score
- Zendesk
- Collaboration
- Growth Mindset
Benefits
- Equipment Allowance
- Hospital indemnity insurance
- Diversity and inclusion programs
- Hybrid work schedule
- Employee resource groups (ERGs)
- Vision insurance
- Maternity Leave