Senior Customer Service Representative
The details here were updated a moment ago. The position remains open for new applicants.
144 applicants · 81,766 views
About the Role
Picture yourself as a Senior Customer Service Representative who builds demand, nurtures accounts, and closes business that fuels our growth. Bring Presentation Skills and Problem Solving sharpened over 5 years, and Cleveland Clinic answers with $97,000 - $137,000 plus a clear path up.
Key Responsibilities
- Own the funnel from first click to closed-won, top to bottom
- Partner with Interpersonal Skills specialists to align content with demand-generation goals
- Decode why WA buyers say yes and double down on it
- Read intent data and route the Federal Way hot leads first
- Pitch upsells that feel like favors, not invoices
- Read the room on every senior call and adjust the close
- Set the weekly cadence that keeps Cleveland Clinic reps accountable
What You'll Bring
- Demonstrated knack for making the thoughtfully-bold feel manageable
- An appetite for ownership that scales with the stakes
- Resilience measured across 6 years of sales marketing cycles
- Clear thinking under the kind of pressure Federal Way, WA deadlines bring
At the heart of Cleveland Clinic is a remote-friendly belief that great sales marketing software should feel effortless. Slack threads here stay civil because we critique the Problem Solving work, not the human behind it.
Here the offer compounds, $97,000 - $137,000 now, mentorship next, benefits throughout, and flexible Federal Way, WA hours for the long haul.
The search is live, the seat is funded, and we are interviewing this week.
Take the leap into an innovative hybrid role at Cleveland Clinic and apply before the window closes.
Skills
- Kustomer
- Jira Service Management
- Customer Feedback Analysis
- Problem Solving
- Escalation Management
- Zendesk
- Multitasking
- Inbound Call Handling
- Technical Support
- Team Leadership
- Presentation Skills
- Interpersonal Skills
Benefits
- Company-wide holiday shutdown
- Ping Pong
- Visa sponsorship
- Equity grants
- Annual company offsite
- Gym Membership
- Global emergency assistance
- Cell phone plan discounts
- Free therapy and counseling sessions
- Happy Hours
- Onboarding buddy program
- Family Leave
- Free snacks and beverages