Senior Customer Service Representative

About the Role

This Senior Customer Service Representative role at 3M hands you a territory, a $86,000 - $117,000 ceiling, and the freedom to own both. For someone with 7 years and a builder-led edge, this Senior Customer Service Representative job offers $86,000 - $117,000 and real upward mobility.

Key Responsibilities

• Build the Florence reference network that closes deals for you
• Pitch 3M at $86,000 - $117,000 value without apologizing for the price
• Close the gap between what marketing promises and sales delivers
• Track pipeline performance and report results to leadership each week
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• Comfort with a 3M pace that rarely sits still
• Comfort defending a recommendation in front of skeptics
• Experience thriving in an autonomy-rich, deadline-driven setting like 3M
• A writer's ear for tone in a high-stakes email
• The communication discipline to over-share early and trim later

At 3M, the purpose-led Florence crew believes sales marketing should feel boring and reliable, never thrilling and fragile. At 3M, asking for a day off doesn't require a doctor's note or a guilt trip.

Come grow with us: $86,000 - $117,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Florence living.

Our talent team is live and responsive, screening new resumes as they land.

If you're looking for quality-focused work that matters, apply to 3M today.

Skills

• Ticket Management
• Technical Support
• Call Center Operations
• Problem Solving
• Time Management
• Stakeholder Management
• Presentation Skills

Benefits

• Professional development budget
• Outplacement services
• Paid volunteer days
• Legal insurance plan
• Pet-Friendly Office
• Training Budget
• Certification reimbursement