Help Desk Technician

About the Role

You can write Microsoft Intune that works or SQL Server Administration that lasts; our Help Desk Technician role at Strategic Consulting Group is for engineers who insist on both. Picture $71,000 - $97,000, a freelance cadence, and 3 years of Zabbix translating into a mid-level seat you actually steer at Strategic Consulting Group.

Key Responsibilities

• Drive the SQL Server Administration incident postmortem that stops the Winston-Salem outage from recurring
• Ship ServiceNow fixes to Strategic Consulting Group customers in Winston-Salem, NC the same day they report them
• Evaluate and recommend new tools, frameworks, and ServiceNow libraries
• Set the DNS coding standards the rest of Strategic Consulting Group engineering follows
• Lead the Microsoft Intune migration that finally retires Strategic Consulting Group's warm-yet-rigorous legacy stack
• Own the full lifecycle of technology systems from prototype to production
• Turn vague technology tickets into crisp, testable SQL Server Administration acceptance criteria
• Shave milliseconds off the technology hot path that Strategic Consulting Group users feel every click

What You'll Bring

• At least 5 years building expertise within the technology space
• Written communication clear enough to survive a forwarded email chain
• Solid understanding of technology best practices and industry standards
• A keen eye for quality and consistency in your output
• Bachelor's degree in a related field, or equivalent practical experience
• Comfort being accountable for an unfussy outcome in a freelance role

Strategic Consulting Group is the scrappy-but-steady Winston-Salem, NC company that technology insiders recommend but rarely the one that advertises. At Strategic Consulting Group feedback has a short half-life, delivered close to the moment it can still help.

We back our team with $71,000 - $97,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

Refreshed minutes ago, this Help Desk Technician req is wide open and taking applications.

Start your journey with Strategic Consulting Group by submitting your application now.

Skills

• Zabbix
• SQL Server Administration
• Microsoft Intune
• Office 365 Migration
• ServiceNow
• Backup and Recovery
• DNS
• People Management
• Continuous Learning

Benefits

• Video Games
• Generous paid time off
• Sabbatical Leave
• On-site flu shots and vaccinations
• Spot Bonuses
• Wellness program and challenges
• Gym membership reimbursement
• Pet-Friendly Office
• Internet Reimbursement