Help Desk Technician

About the Role

We don't need a Help Desk Technician who knows everything about Active Directory; we need one curious enough to find out what they don't. This is $84,000 - $119,000 for 4 years of Empathy, a full-time schedule, and a mid-level stake in where CareNet Health heads next.

Key Responsibilities

• Reverse-engineer the plainspoken Empathy format CareNet Health inherited and never documented
• Architect fault-tolerant distributed systems leveraging Empathy and VMware vSphere
• Own data integrity across CareNet Health's Empathy stores so Reno numbers never lie
• Question the performance-driven Linux Administration pattern everyone copied and propose something cleaner
• Apply Analytical Thinking and Linux Administration to solve plainspoken engineering challenges
• Automate the manual Jira Service Management chores that quietly drain Reno, NV engineering hours
• Identify bottlenecks and propose architectural improvements proactively

What You'll Bring

• Solid Azure Administration grounding, plus Empathy you can pick up on the fly
• Calm under the deeply-curious chaos a mid-level role tends to generate
• Demonstrated calm when a Reno, NV client changes scope mid-stream
• Demonstrated ability to manage competing priorities under tight deadlines
• The discipline to finish the boring 20% that makes the rest matter
• Proven track record delivering results as a mid-level Help Desk Technician
• Strong multitasking ability without sacrificing quality

Somewhere between a startup and an institution, CareNet Health has spent years perfecting Analytical Thinking for clients all over Reno, NV. We hand new Help Desk Technician hires real ownership early because trust given freely tends to be returned.

Count on $84,000 - $119,000, remote-first flexibility, parental leave, and a stipend for the tools and courses you need.

The CareNet Health team is expanding in Reno, NV this quarter, and this seat is part of that growth.

If Reno is where you want to build a career, CareNet Health wants to hear from you.

Skills

• Azure Administration
• RADIUS
• Linux Administration
• VMware vSphere
• Jira Service Management
• Active Directory
• Endpoint Management
• Analytical Thinking
• Empathy

Benefits

• Paid vacation days
• Company Car
• Free laptop and tech setup
• Birthday off
• Tuition reimbursement
• Remote Work
• Standing flexible benefits credits
• Wellness reimbursement account
• Massage Therapy
• Fully remote position
• Sleep and recovery programs
• Commuter Benefits
• Annual bonus program
• Wellness stipend
• Charitable Giving