Customer Support Specialist
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134 applicants · 31,499 views
About the Role
Selling isn't about pressure here; MedTech Solutions's Customer Support Specialist earns trust in Franklin and lets the deal close itself. We offer $76,000 - $104,000, a clear growth track, and a team where your 5 years of experience genuinely move the needle.
Key Responsibilities
- Run discovery calls that uncover budget without asking for it
- Walk new sales marketing clients through onboarding so they stick around
- Open doors in Franklin, TN that a mid-level title alone can't
- Pitch upsells that feel like favors, not invoices
- Plant MedTech Solutions in the sales marketing conversations buyers already trust
- Pull the fast-paced case study that closes a stalled Franklin deal
What You'll Bring
- The judgment to distinguish a fire drill from an actual fire
- 5+ years navigating the politics that sales marketing work attracts
- Clarity of thought that shows up in tidy documentation
- The discipline to document while it's fresh, not after it's forgotten
- Hands-on experience with modern Innovation workflows and tooling
- Comfort navigating ambiguity when the brief arrives half-written
We built MedTech Solutions in Franklin, TN to give sales marketing teams the bias-to-action tools they actually deserve. We protect Fridays for learning, so spend them chasing CSAT Reporting or Innovation, your call.
You'll receive $76,000 - $104,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.
We updated this posting recently and are still actively accepting candidates.
Apply now and a real person from MedTech Solutions will get back to you, not an autoresponder.
Skills
- Salesforce Service Cloud
- Ticket Management
- Patience
- Conflict Resolution
- Written Communication
- First Call Resolution
- CSAT Reporting
- Churn Reduction
- Innovation
- Coaching
- Prioritization
Benefits
- Accrued vacation time
- Ping Pong
- On-site fitness center
- Gym Membership
- Referral bonus program
- Open source contribution time
- Meditation and mindfulness apps
- Open and transparent culture
- Emergency savings program
- Competitive base salary
- Health Insurance
- Estate planning services
- Matching gift program
- Internet and phone reimbursement