Customer Support Specialist
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183 applicants · 37,907 views
About the Role
The customer-centric part of this Customer Support Specialist job at Community Excellence Foundation isn't the travel or the targets, it's how fast Live Chat Support compounds when done right. What Community Excellence Foundation is really offering: $51,000 - $73,000 for 1 years of Jira Service Management, plus growth that does not stall at the door.
Key Responsibilities
- Track pipeline performance and report results to leadership each week
- Write follow-ups that get answered, not the ones that get ignored
- Build the Goal Setting report leadership checks before the CA review
- Turn churned sales marketing logos into win-back targets with a plan
- Grow Community Excellence Foundation's service-minded footprint one earned introduction at a time
- Steer Community Excellence Foundation prospects from interest to invoice without friction
What You'll Bring
- The discipline to document while it's fresh, not after it's forgotten
- Junior fluency in Email Support, with Jira Service Management on your roadmap
- A writer's ear for tone in a high-stakes email
- Real proficiency with Goal Setting, plus willingness to learn CSAT Reporting fast
- Proven SLA Management results, ideally seasoned in Victorville, CA
We built Community Excellence Foundation in Victorville, CA to give sales marketing teams the generously-mentoring tools they actually deserve. Politics die fast at Community Excellence Foundation because we put the awkward stuff on the table early.
Beyond $51,000 - $73,000, Community Excellence Foundation invests in your growth, assigns you a mentor, and lets you flex hours across Victorville, CA as you need.
The listing went live again hours ago for the contract position.
Don't let this Customer Support Specialist opening pass you by; apply today.
Skills
- Email Support
- SLA Management
- Live Chat Support
- CSAT Reporting
- Jira Service Management
- Work-Life Balance
- Goal Setting
Benefits
- Discounts on company products
- Surrogacy assistance
- Hybrid work schedule
- Sabbatical for long-tenured employees
- HSA investment options
- Dry Cleaning
- Restricted stock units (RSUs)
- Housing Allowance
- Meditation and mindfulness apps
- Recognition Programs
- Remote Work
- Floating holidays
- Ping Pong
- Compressed Workweek
- Flexible Hours