Customer Success Specialist

About the Role

Pipeline doesn't build itself, which is exactly why MedCore Healthcare is hiring a Customer Success Specialist who treats Freshdesk like a competitive sport. The offer reads simply — remote, $57,000 - $76,000, 5 years, and a mid-level role where ownership is not a perk but the point.

Key Responsibilities

• Identify and pursue new business opportunities throughout FL
• Read intent data and route the Pensacola hot leads first
• Trade weekly notes with product on what Pensacola buyers keep requesting
• Win back the accounts a previous Customer Success Specialist let slip
• Keep a finger on competitor pricing across FL
• Hand the Customer Success Specialist crew a territory plan they can actually run

What You'll Bring

• A values-led bias toward action, balanced by knowing when to wait
• Demonstrated ability to manage competing priorities under tight deadlines
• A team player who lifts up colleagues and shares credit
• A FL work history, or strong reasons you'll thrive here anyway
• Ability to learn new sales marketing systems quickly and apply them effectively
• Ruthlessly-focused problem-solving that doesn't wait for permission

MedCore Healthcare is a small but purpose-led FL company that punches well above its weight in the sales marketing space. Autonomy here comes with a partner: ask for help the moment you're stuck on Avaya.

We are offering $57,000 - $76,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps FL talent happy.

Freshly bumped to active, the Pensacola, FL role takes applicants today.

Think you have what it takes? apply now and start the conversation.

Skills

• Freshdesk
• Avaya
• Customer Retention
• Jira Service Management
• Self-Motivation
• Written Communication

Benefits

• Car Allowance
• Accessible workplace design
• Parking Allowance
• Military leave
• Chiropractic care coverage
• Employee Stock Purchase Plan
• Phased retirement options
• Paternity Leave