Customer Success Specialist
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196 applicants · 50,264 views
About the Role
Demand generation is messy, human, and rarely linear, which is why Marcus & Millichap's Customer Success Specialist opening rewards craft-focused thinkers over checklist followers. Few sales marketing roles let you own the whole thing end to end; this mid-level one in Albany does, and it pays $63,000 - $92,000.
Key Responsibilities
- Trade weekly notes with product on what Albany buyers keep requesting
- Coach the Customer Success Specialist team off discounting and onto value selling
- Run discovery calls that uncover budget without asking for it
- Build the Albany reference network that closes deals for you
- Pull the unhurried case study that closes a stalled Albany deal
- Carry the NY number and the relationships that make it real
- Plant Marcus & Millichap in the sales marketing conversations buyers already trust
- A knack for translating customer insights into sharper campaign briefs
What You'll Bring
- Working familiarity with freelance schedules and team norms at Marcus & Millichap
- Demonstrated ability to teach what you know to someone greener
- At least 5 years of standing behind your own estimates
- Demonstrated comfort presenting to mid-level leadership
Marcus & Millichap grew up alongside its customers, scaling from a single Albany room into the sales marketing partner much of NY now trusts. The pace is energetic but humane, and we treat protecting your time off as part of the work.
This mid-level role pays $63,000 - $92,000 and comes with structured mentorship designed to sharpen your Genesys Cloud and Cross-selling over time.
The freelance seat is open right now, refreshed and ready for resumes.
Think you have what it takes? apply now and start the conversation.
Skills
- Verbal Communication
- Live Chat Support
- Outbound Calling
- Genesys Cloud
- Cross-selling
- Five9
- CRM Software
- Escalation Management
- Talkdesk
- Accountability
- Interpersonal Skills
- Creativity
Benefits
- Board Games
- Hotel and lodging coverage
- Global mobility program
- Internal mobility opportunities
- Pet-Friendly Office
- Stock Options
- Telemedicine and virtual care access
- Compressed Workweek
- Professional development budget
- Yoga Classes
- Gender-affirming care coverage
- Public transit subsidy