Customer Success Specialist
The position remains open for new applicants. Qualified candidates are encouraged to apply soon.
189 applicants · 24,236 views
About the Role
Marketing that doesn't move revenue is decoration, so Excellence Consulting hires Customer Success Specialist talent that connects creative to closed deals. Bring unpretentious Cross-selling and 5 years to Sioux Falls, and the return is $59,000 - $80,000, a contract schedule, and influence that grows.
Key Responsibilities
- Sell the team-oriented roadmap, not just today's feature set
- Read intent data and route the Sioux Falls hot leads first
- Run discovery calls that uncover budget without asking for it
- Maintain accurate records in the CRM and forecast monthly bookings
- Walk new sales marketing clients through onboarding so they stick around
- A knack for translating customer insights into sharper campaign briefs
What You'll Bring
- Enough Attention to Detail to be dangerous, enough First Call Resolution to be trusted
- Customer-focused outlook with strong interpersonal skills
- Adaptability and resilience when facing shifting requirements
- Real curiosity about why Excellence Consulting customers do what they do
- Comfort presenting to a SD-wide audience without a script
- A solid foundation in Zendesk, refined over 3+ years
- The kind of empathy that makes hard feedback land softly
Excellence Consulting exists to solve hard sales marketing problems with a high-growth approach and a Sioux Falls, SD-rooted culture. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good.
Step into $59,000 - $80,000, real mentorship, a benefits package that delivers, and the kind of flexible contract rhythm people rarely leave.
Candidates who apply now are entering a live, in-progress hiring process.
One short application stands between you and the Customer Success Specialist desk at Excellence Consulting.
Skills
- Avaya
- Zendesk
- Omnichannel Support
- First Call Resolution
- Cross-selling
- Attention to Detail
- Emotional Intelligence
Benefits
- Medical insurance with low premiums
- Educational Assistance
- Performance bonuses
- Four-day work week
- Accessible workplace design
- Employee resource groups (ERGs)
- Free coffee and espresso bar
- Company swag and merchandise