Customer Success Specialist
This posting was re-examined by the hiring team today. The role is currently under active review. Take the next step and apply today.
139 applicants · 22,609 views
About the Role
When the Fairbanks pipeline gets quiet, Discovery's Customer Success Specialist is the one who makes it loud again. Picture this: an internship Customer Success Specialist seat in Fairbanks, paying $81,000 - $103,000, where 4 years of doing the work earns you real say over how it gets done.
Key Responsibilities
- Set and monitor KPIs tied to revenue, retention, and acquisition cost
- Close the loop between ad spend and revenue, dollar for dollar
- Talk numbers with finance, then talk vision with prospects
- Build the Cross-selling report leadership checks before the AK review
- Hand the Customer Success Specialist crew a territory plan they can actually run
- Craft compelling messaging tailored to sales marketing buyers and decision-makers
- Stand up a Salesforce Service Cloud-driven scoring model the whole team believes
- Grow brand awareness through Salesforce Service Cloud and Twilio Flex initiatives
What You'll Bring
- The reliability that lets a manager stop checking in
- Hands-on familiarity with Email Support, sharpened by Help Scout side projects
- At least 5 years building expertise within the sales marketing space
- Familiarity with SLA Management and related tools or frameworks
- 3+ years owning outcomes, not just completing tasks
- Comfort with a Discovery pace that rarely sits still
- Demonstrated comfort presenting to mid-level leadership
Discovery is an autonomy-rich engineering shop in Fairbanks, AK where Salesforce Service Cloud and Patience are treated as the same discipline. As a mid-level Customer Success Specialist, you'll have a real voice in shaping how the sales marketing team operates.
We are offering $81,000 - $103,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps AK talent happy.
Re-dated this morning, Discovery continues hiring for the Customer Success Specialist role.
The Customer Success Specialist position won't stay open forever, so make your move while it's live.
Skills
- Cross-selling
- Cold Calling
- Patience
- Email Support
- Help Scout
- SLA Management
- Twilio Flex
- Salesforce Service Cloud
- Presentation Skills
- Customer Service
- Professionalism
Benefits
- On-site cafeteria
- Pet insurance
- Team Building Events
- Leadership development programs
- Paid business travel
- Car Allowance