Customer Success Manager

About the Role

Meta is searching Ontario for a Customer Success Manager who reads a buyer's hesitation before the buyer does. At its core, this is a Customer Success Manager job in CA that rewards 7 years with $115,000 - $177,000 and room to run.

Key Responsibilities

• Own the funnel from first click to closed-won, top to bottom
• Walk CA partners through co-marketing they'll say yes to
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Find the high-trust hook that makes Ontario, CA prospects lean in
• Draft the cold-outreach copy that survives a manager buyer's inbox

What You'll Bring

• A point of view on Meta's space, sharpened by your own reading
• The kind of reliability that earns you the hard assignments
• Willingness to commute to Ontario, CA or work flexibly as needed
• Meticulous attention to detail across every deliverable

Half the sales marketing platforms in CA quietly depend on something Meta built in Ontario with design-led care. Kindness and high standards live together comfortably on this problem-solving Ontario team.

Sign on for $115,000 - $177,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Ontario feel like home.

Applications submitted this week are going straight into our current review cycle.

Apply online in minutes and join a team that values your Help Scout.

Skills

• Complaint Handling
• SLA Management
• Intercom
• Help Scout
• QA Monitoring
• Five9
• First Call Resolution
• Empathy
• Outbound Calling
• Problem Solving
• Organization
• People Management
• Interpersonal Skills

Benefits

• Lifestyle spending account
• Internet and phone reimbursement
• Paternity Leave
• Commission structure
• Direct access to leadership
• Backup childcare assistance
• Work from anywhere policy
• Paid sick leave
• Summer Picnic
• Fitness class subsidies
• Identity theft protection