Customer Success Manager

About the Role

This Customer Success Manager role at Illinois Tool Works hands you a territory, a $102,000 - $146,000 ceiling, and the freedom to own both. Bring 7 years of sales marketing experience to a $102,000 - $146,000 role built around ownership, teamwork, and growth.

Key Responsibilities

• Run experiments on sales marketing messaging and keep only what converts
• Turn Illinois Tool Works's high-trust differentiator into a thirty-second pitch
• Tune the ad creative until the sales marketing cost-per-lead drops
• Qualify inbound leads and route them through the sales funnel efficiently
• A knack for translating customer insights into sharper campaign briefs
• Read the room on every manager call and adjust the close

What You'll Bring

• 8+ years putting Persuasion to work in a sales marketing setting
• The composure to deliver bad news early and clearly
• Comfort presenting to a CA-wide audience without a script
• Comfort being accountable for a proudly-nerdy outcome in a hybrid role
• Comfort interpreting data and translating findings into clear recommendations
• Comfort defending a recommendation in front of skeptics

The quick-to-ship culture at Illinois Tool Works is what keeps our Victorville, CA team building remarkable things together. The deeply technical pace here is real, but so is the permission to log off and recover.

We do not just dangle $102,000 - $146,000; we back it with mentorship, a real benefits suite, and schedules that bend around Victorville, CA living.

The team in Victorville is interviewing on a rolling basis, so early applicants get noticed first.

We'd rather hear from you sooner than later, so don't sit on this Customer Success Manager opening.

Skills

• Customer Feedback Analysis
• Gorgias
• Customer Retention
• Outbound Calling
• Call Center Operations
• Active Listening
• Persuasion
• Prioritization

Benefits

• Mental health support services
• Gas and mileage reimbursement
• Short-term disability insurance
• Community Service
• Onsite Childcare
• Professional association memberships
• On-site fitness center
• Meditation Room
• Employee of the Month
• Hospital indemnity insurance
• Stock Options
• Medical insurance with low premiums