Customer Service Manager
Candidates are being interviewed this week. Apply today to be considered this week.
94 applicants · 60,410 views
About the Role
The Customer Service Manager role at Public Affairs Institute sits where Cross-selling meets Help Scout, and the candidate who blends both writes their own ceiling. Where most sales marketing jobs cap your reach, this Public Affairs Institute one in St. George pays $93,000 - $140,000 and widens it the longer you stay.
Key Responsibilities
- Pitch upsells that feel like favors, not invoices
- Manage paid search, social, and email programs end to end
- Position Public Affairs Institute against competitors with clear, differentiated value props
- Carry the brand voice into every cold call and every caption
- Show up at St. George, UT networking nights with a reason to follow up
- Translate Prioritization dashboards into stories the sales floor actually uses
- Run discovery calls that uncover budget without asking for it
What You'll Bring
- 7+ years building trust the slow, unglamorous way
- Enough Talkdesk to be dangerous, enough Prioritization to be trusted
- Familiarity with the rhythms of a ruthlessly-focused temporary team
- A collaborative mindset and genuine enthusiasm for teamwork
- A track record of tinker-friendly delivery in a temporary structure
- A growth mindset and openness to constructive feedback
- Comfort owning sales marketing decisions in an UT market
Public Affairs Institute exists for one stubborn reason: the sales marketing tools everyone settled for were never good enough, so we rebuilt them from St. George, UT. The team trusts each other to do the right thing without constant oversight or micromanagement.
Start at $93,000 - $140,000 and watch the benefits, growth budget, and flexible scheduling do the heavy lifting on your work-life balance.
Actively staffed and live, this St. George, UT opening is no relic.
Your Troubleshooting story isn't finished, and the next chapter might be a Customer Service Manager role here.
Skills
- Live Chat Support
- Help Scout
- Cross-selling
- Talkdesk
- Churn Reduction
- Customer Retention
- Troubleshooting
- Prioritization
- Cross-Functional Collaboration
- Interpersonal Skills
Benefits
- Retention bonuses
- Company retreats
- Sleep and recovery programs
- Headspace or Calm subscription
- Parental Leave
- Diversity and inclusion programs
- Paid jury and witness duty
- Medical insurance with low premiums
- Commission structure
- Paid sick leave
- International assignment opportunities
- Employee Discounts
- Team Building Events
- Lifestyle spending account