Customer Service Manager
The role is expected to be filled soon. Apply to connect with the hiring team.
189 applicants · 49,897 views
About the Role
A Customer Service Manager at Media Excellence Group owns the conversation from first touch to signed contract, and Customer Retention carries it the whole way. Strip away the buzzwords and here's the deal — $80,000 - $114,000, part-time hours, and a sales marketing team at Media Excellence Group that actually hands you the keys.
Key Responsibilities
- Beat last quarter's $80,000 - $114,000 number without burning the pipeline
- Deliver persuasive product demos to warm-yet-rigorous buyers and stakeholders
- Read the room on every manager call and adjust the close
- Dig into Cross-Functional Collaboration funnels and fix the step where buyers vanish
- Prospect via cold calls, emails, and social selling to fill the part-time pipeline
- Negotiate pricing and close deals that meet or exceed quarterly quotas
- Carry a $80,000 - $114,000-tier quota and the playbook to hit it
- Wire Complaint Handling and Help Scout together so marketing hands sales clean leads
What You'll Bring
- Experience at the manager level inside a part-time role
- Storytelling instincts that turn data into a decision
- Demonstrated wins in sales marketing work somewhere near Clovis, NM
- 6+ years navigating the politics that sales marketing work attracts
- The composure to deliver bad news early and clearly
- Eagerness to take ownership and run with new responsibilities
Operating out of Clovis, Media Excellence Group designs the tools that power thousands of businesses in the sales marketing sector. We assume good intent first and ask clarifying questions second, which keeps the solutions-focused days drama-free.
The number is $80,000 - $114,000; the rest is mentorship, health coverage, paid growth time, and a part-time arrangement that respects your evenings.
This opening was refreshed recently and remains an active priority for the team.
Your Multitasking story isn't finished, and the next chapter might be a Customer Service Manager role here.
Skills
- HubSpot Service Hub
- Help Scout
- Customer Retention
- Complaint Handling
- CSAT Reporting
- Genesys Cloud
- Multitasking
- Collaboration
- Cross-Functional Collaboration
Benefits
- Acupuncture coverage
- Employee discount program
- Onboarding buddy program
- Paid relocation for international moves
- 401(k) retirement plan
- Company Outings
- Spot Bonuses