Customer Service Manager
This role was reviewed again recently. Recruiters re-checked the requirements for this position. The position remains open for new applicants.
193 applicants · 25,209 views
About the Role
The Customer Service Manager we're after at Mass General Brigham can build a PA territory from a list of names and a lot of nerve. This sales marketing role at Mass General Brigham turns 7 years into $98,000 - $156,000 and turns $98,000 - $156,000 into a stake in what comes next.
Key Responsibilities
- Manage paid search, social, and email programs end to end
- Draft the cold-outreach copy that survives a manager buyer's inbox
- Steer Mass General Brigham prospects from interest to invoice without friction
- Open doors in Allentown, PA that a manager title alone can't
- Win back the accounts a previous Customer Service Manager let slip
- Craft compelling messaging tailored to sales marketing buyers and decision-makers
What You'll Bring
- Comfort steering sales marketing conversations toward a decision
- Pattern recognition earned across many sales marketing engagements
- A team player who lifts up colleagues and shares credit
- Demonstrated comfort presenting to manager leadership
- Confident communicator across email, calls, and in-person meetings
- Strong rapport-building skills and a genuinely positive presence
At Mass General Brigham, a data-honest Allentown-based studio, the whole mission boils down to making Complaint Handling feel effortless for everyone downstream. Our Allentown office prizes the quiet contributor who makes everyone around them measurably better.
The offer rewards both ends, $98,000 - $156,000 for your Churn Reduction today and mentorship for the manager leader you become tomorrow.
Current and accurate as of this visit, the remote opening stands ready.
Don't just read about the Customer Service Manager job, apply for it.
Skills
- Complaint Handling
- Technical Support
- Five9
- Customer Satisfaction Surveys
- Jira Service Management
- Churn Reduction
- Outbound Calling
- Negotiation
- Flexibility
Benefits
- New hire onboarding stipend
- Board Games
- Acupuncture coverage
- Phased retirement options
- Hospital indemnity insurance
- Pension Plan
- Supplemental life insurance
- Emergency savings program
- Four-day work week
- Paid holidays
- Game room and recreation space
- Parking reimbursement
- Pension plan
- Personal Days
- Game Room