Customer Service Manager

About the Role

Join Illinois Tool Works and help us scale demand generation, brand awareness, and measurable revenue in Jackson, MS. This remote job at Illinois Tool Works delivers $70,000 - $109,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Sniff out the Escalation Management gap that's leaking deals at handoff
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Walk MS partners through co-marketing they'll say yes to
• Pitch upsells that feel like favors, not invoices
• Analyze campaign metrics and optimize spend against revenue targets

What You'll Bring

• A growth mindset and openness to constructive feedback
• Real proficiency with Cold Calling, plus willingness to learn Persuasion fast
• 8 years of learning when to trust the process and when to break it
• The reflex to surface risk before it surfaces itself

Illinois Tool Works is a deeply-curious Jackson, MS firm where Cold Calling isn't a department but the entire reason the lights stay on. At Illinois Tool Works the org chart is flat enough that good ideas don't need a passport to travel.

This remote role pays $70,000 - $109,000 and includes flexible scheduling plus a structured plan to grow your Verbal Communication expertise.

This page reflects a live, current opening, refreshed just hours ago.

Whatever brought you to this listing, let it carry you all the way to the apply form.

Skills

• Outbound Calling
• Freshdesk
• Verbal Communication
• Escalation Management
• Jira Service Management
• Cold Calling
• Multitasking
• Persuasion

Benefits

• Quarterly all-hands meetings
• Restricted stock units (RSUs)
• Game room and recreation space
• Happy Hours
• Nap Pods
• Hospital indemnity insurance
• Will preparation services
• Student loan repayment assistance
• No-meeting Fridays
• Profit sharing
• Team Building Events
• Equity grants