Call Center Manager

About the Role

We reward hustle, creativity, and Cross-selling mastery, and our Call Center Manager role gives you the platform to prove it. A $120,000 - $188,000 Call Center Manager role for a self-starter who wants ownership, collaboration, and a genuine path forward.

Key Responsibilities

• Own the full sales cycle from initial outreach to signed contract
• Own the funnel from first click to closed-won, top to bottom
• Walk NY partners through co-marketing they'll say yes to
• Push Customer Retention adoption so the NY team stops flying blind
• Forecast demand and align marketing investment with sales objectives
• Qualify inbound leads and route them through the sales funnel efficiently
• Report on attribution and channel ROI to inform the $120,000 - $188,000 budget cycle
• Chase the sales marketing whitespace no rep in NY has worked

What You'll Bring

• A collaborator who makes the manager review feel less like an exam
• A TechAdvantage mindset: scrappy today, scalable tomorrow
• Practical command of Knowledge Base Management, with bonus points for Conflict Resolution
• Solid understanding of sales marketing best practices and industry standards
• The reflex to surface risk before it surfaces itself
• Hands-on proficiency with Active Listening, ideally paired with Knowledge Base Management

TechAdvantage treats Yonkers, NY as both home and laboratory, prototyping collaborative sales marketing ideas no larger rival would risk. We'd rather coach a deeply collaborative learner than babysit a brilliant jerk, every single time.

We frame the offer around growth: $120,000 - $188,000 today, mentorship now, benefits always, and the flexibility to live well in NY.

Right now the Call Center Manager listing in Yonkers, NY is live and looking.

Skip the long deliberation; apply to the Call Center Manager role and let us answer your doubts.

Skills

• Churn Reduction
• Freshdesk
• ServiceNow
• Gorgias
• Cross-selling
• Verbal Communication
• Knowledge Base Management
• Customer Retention
• Conflict Resolution
• Twilio Flex
• Prioritization
• Active Listening
• Persuasion

Benefits

• LinkedIn Learning access
• No-meeting Fridays
• Maternity Leave
• Meditation Room
• Burnout prevention resources
• Jury duty leave
• Accrued vacation time
• Professional association memberships
• Home office stipend
• Paid business travel
• Financial wellness program
• Profit sharing
• 401(k) retirement plan
• Employee Assistance Program
• Patent and innovation bonuses