Call Center Manager

About the Role

Pipeline doesn't build itself, which is exactly why Humana is hiring a Call Center Manager who treats Resilience like a competitive sport. For the community-minded Call Center Manager with 8 years, Humana answers with $87,000 - $141,000, a full-time setup, and a ladder built for climbing.

Key Responsibilities

• Forecast demand and align marketing investment with sales objectives
• Keep the messaging consistent from Portland, ME billboards to cold DMs
• Sniff out the Resilience gap that's leaking deals at handoff
• Strong command of Collaboration, with 6 of demand-generation experience
• Spot which Portland accounts are about to churn and win them back
• Keep Portland renewals from slipping by owning the timeline
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline
• Position Humana against competitors with clear, differentiated value props

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Curiosity that outpaces your current job description
• Comfort with the full-time cadence of a Portland-based operation
• The composure to deliver bad news early and clearly

The high-growth founders of Humana built it in Portland to fix the exact sales marketing problems that drove them crazy elsewhere. We give people autonomy early and trust them to ask for support when they need it.

Picture $87,000 - $141,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

Re-confirmed open this morning, the manager seat at Humana stays available.

If you're looking for community-minded work that matters, apply to Humana today.

Skills

• Gorgias
• Account Management
• Data Entry
• Email Support
• Intercom
• First Call Resolution
• Genesys Cloud
• Collaboration
• Resilience
• Stakeholder Management

Benefits

• Service Discounts
• Physical therapy coverage
• Flexible Hours
• Community Service
• Prescription drug coverage
• Professional association memberships
• Recognition and rewards platform
• Bike-to-work program
• Compressed work week option
• Peer-to-peer recognition
• Car Allowance
• Meditation Room
• 401(k) Matching